In telecommunication, Telephony encompasses the general use of equipment to provide voice communication over distances. Rapid advancement in digital electronics is revolutionizing telephony by providing alternate means of voice communication than that provided by traditional telephone systems. IP Telephony is a modern form of telephony which uses the TCP/IP protocol popularized by the internet to transmit digitized voice data. Contrast this with the operation of POTS (an acronym for "Plain Old Telephone Service").
Computer Telephony Integration enables computers to know about and control phone functions such as making and receiving voice, fax, and data calls with telephone directory services and caller identification. The integration of telephone software and computer systems is a major development in the evolution of the automated office.
CTI is not a new concept. Such links have been used in the past in large telephone networks but only dedicated call centers could justify the costs of the required equipment installation. Primary telephone service providers are offering information services such as Automatic Number Identification and Dialed Number Identification Service on a scale wide enough for its implementation to bring real value to business or residential telephone usage. A new generation of applications (middleware) is being developed as a result of standardization and availability of low cost computer telephony links.
More on [ Telephony ]

A Technologies - Customized interactive phone solutions for businesses offering 24x7 phone access to information, booking, ordering, time and attendance, recording, and callback services. Callers can help themselves via dialogues using speech commands or phone keys.
Meta Description: [ Intelligent Assistant automated call handling to allow customers to interact with their choice of live operator,speech recognition or touch tone IVR ]
Active Phone Server - Comprehensive personal phone assistant software - autodialer, forwards messages, records answers, e-mail checker, ISP dialer, Caller ID, event reminder.
Meta Description: [ Telephone answering machine software for voice modems. Shows Caller ID, allows to block calls, Phone Dialer for voice message forwarding, Email Checker and Reminder ]
Adducive - Silicon Valley based voice user interface design consulting, with expertise in over-the-phone speech recognition applications using technology from Nuance and SpeechWorks.
Meta Description: [ Since 1998, Adducive has provided product design, analysis, and development for web, desktop, and over-the-phone speech recognition software. The website includes founder Brian Krause's portfolio and a collection of articles. ]
Alternate Access - Provides e-business solutions for companies who value the telephone as their communication lifeline to customers.
Meta Description: [ Alternate Access designs and delivers software-based phone and communications solutions that help your small or medium-sized company deliver superior service to your customers and improve your staff's performance and efficiency, while generating a dramatic return on investment. ]
Amcom Software, Inc. - Speech recognition applications for high-traffic call centers; apps include IVR, directory transfer, paging and others.
Meta Description: [ CTI or computer telephony integration system for call center software management, customer services software and business phone systems in Minneapolis MN and St Saint Paul Minnesota for corporate solutions in health care, higher education and hospitality by AmCom ]
Artix line, fax servers, voice broadcasting system, Intel/Dialogic boards - Artix specializes in development software based on Intel/Dialogic boards such as fax servers, voice and fax messaging. Based in Russia.
Meta Description: [ Artix specializes in development software based on Intel/Dialogic/GammaLink and Brooktrout boards such as fax servers, audio and video conferencing, voice fax SMS messaging and broadcasting. ]
Audissey Communications, Inc. - Specializes in the development of speech recognition applications for use over the telephone concentrating on the human factors side of their services.
Meta Description: [ Audissey Communications, Inc. provides automated business solutions across the telephone network using speech recognition and biometric technology. ]
BlueChip Technologies - Develops scalable speech recognition and wireless technology. Co-invests and integrates its technology with partners. Based in Ireland.
Meta Description: [ BlueChip Technologies is a market-leading and innovative speech recognition and wireless technology company developing scalable speech technology driven applications for the global community ]
Call Center Consultancy in India - Wide ranging call center consultancy includes web design and networking practices. Based in Chennai, India.
Call Handling - Specializes in providing call handling in the corporate and private sector.
Meta Description: [ Leading the field in call handling services we offer a professional friendly and quality product to suit your business requirements. ]
Callsys customer contact system - Provides self serve and agent assisted telephone and e-mail transaction handling. Both inbound and out bound systems are supported. Based Australia.
Celtic Communications - Designs, develops, implements and supports integrated telephony solutions for small and mid-size enterprises including facilities for ACD, wireless LAN, unified messaging and call analysis. Site has a 'telephony glossary of terms'.
Meta Description: [ Celtic Communications designs, develops, implements and supports fully integrated convergent telephony solutions for small and mid-size enterprises. ]
CG-Coreel Logic Systems Ltd., India - Products include Digital Exchange, voicemail systems, IVR and general telecommunications.
Cherrytree International Ltd. - Netherlands based provider of integrated VoIP telephony solutions, network management, and website content management. Also has Minneapolis office.
CoAssure - Provides an external third party regression testing service for telephony applications which thoroughly exercises all paths of IVR dialogs. Provides detailed reports of voice dialog bugs and error cases.
Meta Description: [ Over-the-Phone Speech Recognition and DTMF Application Testing Services and Solutions ]
Computer Assisted Telephony Systems - Provider of interactive voice response and CTI solutions, voice mail, fax-on-demand, Web design. IBM Business Partner in South Africa
Meta Description: [ Computer assisted Telephony Systems provider of interactive voice response and CTI solutions. Voice Mail, Fax-on-demand, WEB design. IBM Business Partner in South Africa ]
Computer telephony voice cards - Intel Dialogic voice cards, voice and fax cards by Rhetorex and Pika technologies, voice mail software and fax broadcasting software packages.
Meta Description: [ Intel Dialogic voice boards, voice cards,for sale, Voice boards and fax cards by Rhetorex and Pika technologies, and voice mail software and fax broadcasting software solutions. ]
Comsys - Global provider of speech technology driven applications and value added services for telecom operators, financial institutions and enterprises, based Netherlands.
Meta Description: [ Comsys - the dialogue company ]
Conita Technologies - Conita/Avaya sells broad portfolio of communications solutions and services. Designs, builds, deploys and manages networks for enterprises integrating natural language speech recognition, TTS, and telephony technologies with enterprise software. Serves global, international, and multi-lingual customers.
Meta Description: [ Business communications technology from Avaya, a leading
telecommunications company, gets communication-driven results. Read
case studies, white papers, news and other resources on how Avaya
is helping customers solve their business problems through
telecommunication technology. ]
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Cothern Computer Systems - Consulting house specializing in the full range of IBM speech solutions for web-based, client-server or both.
Meta Description: [ Cothern Computer Systems offers Computer Telephony, Voice, and Conversion services and solutions ]
Datapulse - Supplier of call center and computer telephony software products to organizations in markets world-wide.
Digital Union - UK web integrator company providing IVR, VoiceXML plus muli-channel strategies using the majority of the IBM Websphere portfolio of software. Also provides strategic sourcing connecting suppliers and customers.
Meta Description: [ Digital Union is an eBusiness solution provider specialising in accelerating businesses' entry into the Digital Economy., Digital Union ezmarket product - eprocurement and reverse auction ]
DSP Group, Inc. - Supplier of speech recognition hardware for telephone applications.
EasyIVR Voice Services - EasyIVR is an IVR outsourcing and voice broadcasting service center. Campaigns can be managed online, including reporting and message management.
Meta Description: [ IVR Systems / Answering Services / ACD Systems / Interactive Voice Response Systems. IVR Applications for outbound telemarketing call center outsourcing and voice broadcasting. Business phone services ivr software & IVRS Telephone services with voice mail systems. IVR services and voice messagin... ]
eBiz Infosystems Inc - White Paper - Explores the issues of voice enabled application building in enterprises.
Meta Description: [ In this whitepaper, we explore the issues of voice enabled application building in enterprises, and its opportunities, provide a valuable information regarding voice-enabled interactive applications in the todays competitive market ]
Engenic - Specializes in the development of voice systems and provides application development tools. TeleFlow development software, available for download, can be used to create voice applications and portals.
Meta Description: [ Telecommunications Solutions-enGenic-Hosted and on-premise IVR, business systems, voicemail, call monitoring ]
Enterprise Integration Group. - A consulting and design firm for IVR and VoiceXML applications.
Meta Description: [ EIG offers a workshop on designing usable interactive touch tone and voice response systems. ]
Fluency Voice Technology - Supplies interactive speech recognition applications to large enterprise call centers using its speaker independent voice application framework based on Java and VoiceXML.
500
HTI Voice Solutions - Systems integrator and application developer, creating self-service solutions using advanced CRM, IVR, CTI and natural language speech recognition technologies.
Meta Description: [ Learn how HTI Voice Solutions provides Advanced Speech Recognition, AVR technology and Computer Telephony Integration (CTI) Software and Interactive Voice Response for Enterprise ]
HTK Limited - UK based firm specialising in advanced Interactive Voice Response (IVR) and convergent communications solutions, applications and fully managed bureau services. Has speech recognition, text-to-speech and speaker verification capabilities.
Meta Description: [ HTK Ltd. Home ]
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IBM WebSphere Voice Server - Enables developers to develop and deploy voice-enabled e-business solutions.
Meta Description: [ The page you requested cannot be displayed (HTTP response code 404) ]
InfoTalk - Provides multi-lingual conversational speech recognition software in Asia.
Interactive Media - Italy based company designs and delivers integrated IVR applications combining speech recognition, fax, conference, VoIP, SS7 systems and computer/telephony technologies.
Meta Description: [ Interactive Media designs and delivers high performance systems and computer/telephony applications using vocal recognition, interactive voice response and automatic speech technologies. ]
InTouch Digital Systems - Provides CT software for Windows 2000, NT, with voicemail, audiotext, auto-attendant, IVR, outdial, follow-me, web-access and faxback. Aimed at small to medium sized companies.
Invotec - Telephony systems integration consultants offering speech-enabled IVR, call center solutions and services for enterprise and telecommunications service providers.
Meta Description: [ Rape fisting ]
IP-Globalnet - Offers wide range of custom IVR, speech recognition, speech synthesis, call center, web interface services based in Belgium.
Meta Description: [ Call center, Call centre, Call, Contact, Contact center, Contact centre, Multimedia,
Multi media, Multi media contact center, Multimedia contact center, Multi media contact centre, Multimedia contact centre,
Call center services, Call centre services, Belgium, Support, CRM, Customer relations... ]
Iron Horse Technologies - Specializes in telephony programming and solutions, using Periphonics PeriProducer.
Meta Description: [ Here at Iron Horse Technologies we specialize in consulting, design
and programming services and support for the Telephony and Communications
Industries. ]
iVoice - Designs, manufactures and markets voice and computer telephony communications systems for small and mid-size businesses and corporate departments. Provides IVR products that are people oriented, with features that can be readily used without special training or manuals. Principal products: Unified Messaging, iVoice Voice Mail, iVoice IVR, Patient Reminder and speech recognition products.
IVR Q-Voz - IVR and SMS service provider in USA, Mexico, and Latin America for the Hispanic market
Loquendo - Global speech technology company, based in Turin, Italy, providing technology and solutions that enable voice interaction with information in 14 languages.
Meta Description: [ Loquendo, a global speech technology company, provides technology and solutions that enable simple, intuitive voice interaction with information. ]
LumenVox - Provides a PC-based speech system for businesses, distributors and service providers. Products include ArtiSpeech - a software program that integrates directly into any TeleVantage 6 server to speech enable call directory, email, voicemail, and IVR.
Meta Description: [ LumenVox provides the most powerful, flexible, and useful speech recognition technology. Our speech product suite includes a Speech Engine, Speech Platform, and Speech Tuner. ]
Message Technologies, Inc. - IVR programs for patient compliance, locators, and event registration with integrated marketing support.
Microworks Software Company - Developers of custom voice applications such as voice mail, zip code retrieval, elderly patient monitoring, call cost accounting.
Meta Description: [ Developers of custom voice applications
such as Zippie, Care_Call, Voice Mail and Call Accouting Systems. ]
MikeT DSP Solutions - Tool kits and specifications of DSP algorithms for line and acoustic echo canceller, DTMF, call progress, caller Id signal detectors for client-side telephony and VoIP. DSP consulting, white papers on adaptive filtering.
Nemesysco Voice Analysis Tools - Develops vocal lie-detectors, emotion-detectors and love-detectors for various uses such as security, fraud-prevention, border check points, customs points, banks, insurance companies and private uses.
Meta Description: [ Nemesysco develops computerized Lie Detector systems that automatically enable realtime diagnosis of Vocal segments. Amir Liberman, the creator of Truster and TrusterPro presents the new versions and technology in the first Lie Detector and Vocal Love Detector, eX-Sense - a semi professional Lie-... ]
NSC Natural Speech Communication - Specializing in Automatic Speech Recognition (ASR) for wireless and wireline implementations with superior performance characteristics under severe noise conditions.
Meta Description: [ NSC - the home of the SpeechBlade Server, NSC - the home of the NSC SpeechBlade Server, NSC - the home of the NSC SpeechBlade Server ]
Nuance Communications - Develops speech recognition, voice authentication, text-to-speech and VoiceXML based voice-browsing products and development tools for telephone access.
500
Open Source Telecom - A vendor of open-source based hardware and software solutions for the CTI and IVR market.
Opticom - German-based provider of measuring systems that determine perceived voice, audio and video quality of bandwidth limited channels and compression schemes.
Meta Description: [ OPTICOM: we focus on voice quality, PESQ, speech quality perceptual measurement. PESQ. Voice quality & speech quality testing. Perceptual measurement ]
Outlook Reminder - Appointment reminder by phone, free Microsoft Outlook add in, Voicent Gateway application.
Meta Description: [ Award winning autodialer and predictive dialer system, from $299, widely used for businesses and organiztions for automatic phone calls. autodialer software, phone software, appointment reminder, for telemarketing, medical professionals, churches, and schools. Lead generation. shareware, freeware. ]
Packaged Speech Applications for Voice Self-Service. - Apptera Inc. simplifies deployment of IVR by providing configurable packaged applications such as a financial services suite, funds tranfer, atm, name and address capture, mortgage quote.
Meta Description: [ Speech Solutions that help Retail, Pharmacy and Financial Institutions Generate Revenue ]
Parlance Corporation - Their NameConnector utilizes speech technology to enable callers to dial one number, say the name and get connected to anyone in the enterprise.
Parwan Electronics Corporation - Auto attendant, voice mail, IVR, and all other computer telephony software.
Meta Description: [ PEC voice processing software can work for your company as an auto attendant, audiotex, outbound dialers, converter,one number, follow me, IVR -Interactive voice, voice to email, as well as voice processing, voice recording, text to speech. ]
Personal IVR - Personal answering machine running on W2K/XP with speech recognition capabilities. 15 day trial download.
Philips Speech Processing - Develops large vocabulary natural language understanding software as well as VoiceXML and SALT based speech technology for multi-modal applications.
Phonepad - Collection of telephony resource links including PC to phone, voice over IP, wireless, telecomunications jobs, telecomunications news, enterprise networks, Bluetooth, WAP, cellular/PCS, internet phone, telephony tutorials, cheap long distance rates.
500
Phonetic Systems, Inc. - Developer of speech recognition software for automated directory assistance.
Predictive Dialer AS/400 CTI Solutions - Argent Technologies uses AS/400 to control enterprise phone systems.
Pronexus - Computer telephony applications specialist providing turnkey CT solutions such as information portals, automated account access, outbound dispatch messaging and VBVoice, a RAD tool for building wired and wireless CT applications.
Second Tier Interactive Voice Response Equipment - Buys, sells, leases, services, and supports major brands of interactive voice response equipment including Syntellect, InterVoice, Brite, and Periphonics.
Meta Description: [ Second Tier IVR provides Syntellect InterVoice Brite and Periphonics
support service maintenance parts and programming we also buy sell
lease and rent. ]
500
Sigmacom Computer Telephony Solutions - Netherlands based online shop for new and refurbished Intel Dialogic voiceboards.
Simex Telecommunications - Software and hardware solutions for speech technology, voice over IP, computer telephony, DSP. Consulting and project management for telecommunication projects in Eastern Europe.
Speech Design Carrier Systems - German based company providing wide variety of speech based services: multimedia messaging, voice mail, mobile solutions, SMS-to-voice, text-to-speech, mailbox, call center auto-attendant, music-on-hold, telefonanlage, anrufbetreuung, sprachspeicher, anrufbeantworter, wartemusik.
Speech Solutions - Provides access to employees, information and services via the telephone using its Speech Directory.
Meta Description: [ Speech Solutions, based in the UK is at the forefront of the application of Speech Recognition technologies, helping optimise and streamline the work flow of the Medical, Business and Law sectors. Partnering with leading Speech Technology Development companies worldwide, Speech Solutions provides... ]
SpeechSoft, Inc - SpeechSoft provides CT Software for Windows 2000, NT, with Voicemail, Attendant, IVR, OutDial and Faxback.
Meta Description: [ Computer Telephony Software for Windows 2000, NT, 95/98 DOS, with Voice Mail, Auto Attendant, Audiotex, IVR, Out Dialer, Fax, Dialogic board ]
Spirit Corp. - DSP Software Source - Eclectic international communications consultants company conducting high-end software project management, development (DSP: fax modems, data modems, telephony, speech/audio processing; GPS; ASIC; 3D recognition, TI TMS320C54x platform) and licensing.
Meta Description: [ SPIRIT delivers embedded voice and communication software products and consulting services to the world's leading telecommunication OEMs, semiconductor suppliers and software vendors ]
SRC, The Speech Recognition Company - European provider of high-performance speech technology solutions for telephony and desktop to the corporate marketplace.
Meta Description: [ SRC is the UK's leading provider of professional digital dictation and speech recognition solutions. Working with the world's number one digital dictation system, WinScribe, and number one speech recognition system, Dragon NaturallySpeaking. ]
Sunny Beach Technology - Interactive voice response (IVR) software for TAPI voice modems or telephony cards. Software uses touch tone, speech recognition and text-to-speech generation to interact with callers.
Meta Description: [ Active Call Center is a revolutionary new application that combines Voice Telephony, Interactive Voice Response, Speech Recognition, and Touch Tone Recognition. The application is TAPI and SAPI compliant and is customized with VBScript. ]
Symago IVR - Provides design, implemention, and support for interactive voice response (IVR / VRU) systems and contact center technologies of multiple vendors such as Generations, Periphonics, and Speechworks.
Meta Description: [ Symago LLC, is an Information Technology company that specializes in Interactive Voice Response (IVR) systems using Internet and Telephony-based computer technologies. ]
System Development Company of NH - Markets IntelliDESK a PC-based auto attendant console and other call handling systems using speech recognition. Provides directory, messaging, paging, on-call, faxing and emergency procedures.
Telephonetics Interactive Voice Systems Ltd. - Speech recognition and computer telephony specialists largely affiliated with the UK cinema industry. Products include voice dialers, contact portals, bespoke development and technical consultancy.
Telesoft - Provides a variety of IVR systems, school to home communication, voicemail, autodialers, auto attendant, reminder software for doctors and other businesses.
TeleWare plc - Develops computer telephony software for communication solutions including; personal numbering, hot desking, unified messaging, CTI and IVR. Based in UK.
Meta Description: [ TeleWare is the leading supplier of intelligent telephony solutions provided as packaged and tailored Application Software. ]
Test Tool for IVR's - Voice Prover is a tool for load testing and monitoring IVR systems.
Meta Description: [ Voice Prover, a tool for IVR volume testing and IVR monitoring ]
The Voice User Interface Company - Consultancy that provides expertise in the design, development and evaluation of telephony based voice user interfaces. Specializes in the details of dialog design, grammar development, voice branding, dialog failure recognition strategies.
Meta Description: [ The Voice User Interface Company is a privately owned consultancy that provides expertise in the design, development and evaluation of telephony based voice user interfaces (VUI). ]
Thinphone - Subscription based simple email-to-phone or fax service for reminders and alerts. Text-to-speech delivery to one or more phones.Can also deliver .DOC, .WAV and .MP3 files. Not for solicitation or telemarketing.
True Data - Reseller for Dialogic hardware or PC-PBX's in general including TeleVantage software, Music Telecom hardware, VOIP solutions, telephones, headsets, call center goodies.
Meta Description: [ Offers call center solutions, VOIP software, voice mail and computer phone systems including other computer related products. ]
TSPForum for Nortel Meridian PBX - Informational site about Nortel Meridian PBX systems. Contains error messages, set descriptions and a compendium of incidental but useful information.
Meta Description: [ Nortel Networks Meridian ]
TuVox Inc. - Provides custom built call center speech products including call routing and connect to live agent applications.
Meta Description: [ TuVox is the leading provider of enterprise software for speech applications. TuVox's award-winning software creates a superior caller experience through sophisticated speech applications that are fast to develop and easy to deploy and maintain. ]
Typefrag.com - Ventrillo (VOIP) hosting and Ventrillo servers provided by Typefrag.
Meta Description: [ Ventrilo hosting and Ventrilo servers provided by TypeFrag. ]
Ubicall Communications - European provider of speech applications. Voxplorer Receptionist uses speech recognition to automate telephone operator switchboard. Handles regional accents.
Vail Systems - Develops and hosts carrier-grade VoIP and PSTN communications solutions utilizing speech recognition and text-to-speech. Services include: next-generation IVR systems, managed call routing, IP voice conferencing, IP Centrex, enhanced voice mail, outbound call campaign automation, and VoiceXML applications.
Meta Description: [ Vail Systems develops and hosts compelling speech-enabled IVR solutions that reduce costs, improve workforce productivity, and drive new revenues. Our carrier-grade SIP VoIP platform automates millions of calls per month for a wide range of applications including: enterprise call routing, speech ... ]
Versay Solutions - Develops caller speech solutions. Full lifecycle support - from application discovery to custom development and ongoing maintenance and monitoring.
Virtual Hold Technology - Innovative IVR callback software which uses speech recognition to schedule a live person call back rather than having customer wait in the on hold queue forever. Also includes ability to post a return call time meter to customer's browser.
Meta Description: [ Virtual Hold's Queue Management Solutions use virtual placeholder technology and call management software designed to improve contact center operations while helping call center cost reduction and enhancing the customer experience. ]
VocalNet - Specializes in providing speech applications and solutions; speech recognition, text-to-speech, and voice verification technologies including Arabic.
Meta Description: [ VocalNet Speech Communications specializes in providing Speech applications and solutions; i.e. Speech Recognition, Text-to-Speech, and Voice Verification technologies. ]
VocalTec - Markets software that enables voice and multimedia communications over packetized networks, the Internet and intranets. Also develops open systems to bridge the Internet to the public switched telephone network.
500
Voice Metrix Corp. - Provides custom computer telephony software, IVR systems and product development specializing in the judicial marketplace.
Voice Robots GmbH - German based specialists for computer telephony, IVR and speech applications. Products recognize natural language to query databases, internet or intranet. Fast development environment.
Meta Description: [ voice robots GmbH : Spezialisten für Sprachcomputer ]
Voice4net - Designs, develops, implements, and hosts custom IVR/Web self-service solutions for touchtone phone or web browser. Has a 'try it before you buy it' option for multi office enterprises.
VoiceGenie - Allows hands free, eyes free web access from any phone. Complements WAP wireless web phones. Uses speech recognition, text to speech, and VoiceXML.
Meta Description: [ VoiceGenie offers the next generation of interactive voice response (IVR) and call centre automation. Open standard speech enabled IVR solutions on VoiceXML and CCXML platforms. ]
Voicesoft Speech Driven Multi Resource Scheduling - Provides infrastructure software that enables automated enterprise wide self-service scheduling and management.
Meta Description: [ Voicesoft is the leading provider of packaged, integrated voice and web-driven self-service scheduling software solutions... ]
VoxSurf - Provides messaging applications - email, voicemail and unified communication API, and mobile messaging VoiceSMS).
WebSpeak Inc. - Provides IVR, internet information and payment systems for government agencies, e-commerce web design for government and the private sector.
Meta Description: [ WebSpeak, LLC Interactive Voice Response (IVR) Information and Payment Systems - Custom IVR and Web Development ]
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