Gourt > Computers > Internet > Web Design and Development > Hosted Components and Services > Customer Service
Customer service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.
History of Customer Service
The modern concept of customer service has its roots in the craftsman economy of the 1800s, when individuals and small groups of manufacturers competed to produce arts and crafts to meet public demand. The advent of mass production in the early 20th century, followed by an explosion in the demand for goods after World War II, increased the power of suppliers at the expense of consumers, and thus reduced the importance of customer service. A shift in this balance began in the 1970s, as international competition increased, and the dominance of western manufacturers was challenged, first by Japan, then by Korea, China and other developing economies. Producers responded by improving the quality of their products and services.
The economic boom of the 1990s again increased the power of suppliers who, while not completely reverting to lower standards of service, were able to be more selective of which customers to serve, and of what levels of service to provide. The overall quality of customer service - in society and in specific industries - will continue to be determined by the relative balance of power between suppliers and consumers; it will improve as competition becomes more intense, and decline as competition decreases.
More on [ Customer service ]
Google to Shake Up Browsers With Own Launch
Putting the rumors to rest, Google has unveiled plans for an open source Web browser it plans to launch today in more than 100 countries.
Mozilla's Ubquity Mashup: For The Masses?
It wants to help you paste actual content instead of links into an e-mail or Web page.
iPhone Users Just Want to Have Fun
Yes, it's a mobile Web productivity tool, but the most popular apps for the iPhone are mostly games and entertainment.
Click 4 Talk - Offers an online service to talk live with your customers and prospects directly from your web site, email, or ad banner.
Meta Description: [ Connects Prospects and Clients over the telephone from the Internet. ]
Eduinfo instaHelp - Provides live help tools for websites.
Hostik Live Chat Services - Give your web site visitors live sales and customer service. Monitor your traffic, qualify leads and engage your visitors.
Meta Description: [ Hostik Live Chat Services give your web site visitors live sales and customer services - Monitor your traffic, qualify leads and engage your visitors. Live Person Chat software. ]
Live 2 Support - Live chat support software featuring hits log analysis, real time visitor monitoring, multi-operator, dual interface for monitoring and chatting.
Meta Description: [ Live Chat software application Live Support solution for Help Desk. Cost effective Live help. Multiple Support executives and multiple chats, Push web pages, Canned response, Live Help. Increase sales, real time sales assistance, Hosted software application, live chat and live support on your web... ]
SiteChatter Live Help Solutions - Offers services to chat with web site visitors. Push images and web pages directly to their desktop. Unlimited support reps, unlimited chats for the same low monthly fee.
Meta Description: [ Live chat, live support, and live help for websites. ]
| There is a customer service number clearly given in the e-mail, and when you read further down it will tell you that the ... | |
| Next Video | |
