Gourt > Computers > Internet > Telephony > Conference and Call Center
A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.
A call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).
Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.
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Ring in 2010 at the RiverStone Conference Center!!! Call today about our New Year's Eve Bash,dinner,drinks and dancing!!!!815.932.4444Party!
HGIKankakee (HGI.Kankakee) Mon, 21 Dec 2009 21:12:06 -0000
Ring in 2010 at the RiverStone Conference Center!!! Call today about our New Year's Eve Bash,dinner,drinks and dancing!!!!815.932.4444Party!
Just had focused and productive conference call with our key volunteers who help raise funds for the Music Center Spotlight Awards program.
markslavkin (Mark Slavkin) Fri, 18 Dec 2009 18:54:30 -0000
Just had focused and productive conference call with our key volunteers who help raise funds for the Music Center Spotlight Awards program.
Astound - Web conferencing, online meetings.
Meta Description: [ Web Conferencing at Genesys. Your source for audio conferencing, video conferencing, conferencing and data conferencing ]
CallSite - Web-based customer service and call center.
Meta Description: [ CallSite is the state of art in Web based live support. ]
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Spiderphone - Voice conference calls using either telephone (based on a New York area code) or PC.
Webex - Real-time meetings right through your Internet browser.
Meta Description: [ Get a free 14-day trial of WebEx web conferencing, the leading web meetings solution for video conferencing, webinars, online training, remote support, and net meetings. Secure web meeting, video conference, desktop sharing and web conference collaborative solutions from WebEx. ]
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